I wish to receive a refund for my order.

Dissatisfied

1. The time invested by our Product Research Team in locating products is substantial, as we aim to select items that our customers will love, especially those that reflect current trends and market demands.
2. Please understand that there are significant costs linked to running a small business, and as such, we ask our customers to ensure they thoroughly research and confirm the product they intend to purchase aligns with their expectations before finalizing their order.
3. Although we recognize your disappointment, we must inform you that the operational costs have already been accounted for, resulting in all sales being treated as final and refunds not being applicable.

Incorrect Item

1. Receiving an incorrect item signifies that you have gotten a product that does not correspond to the one illustrated on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • We are dedicated to ensuring that the product details shared on our website are comprehensive enough for customers to evaluate whether they should continue with their purchase or hold off if they feel the item isn't right for them.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.